Gas Safe Register
The Gas Safe Register maintains the register of businesses and operatives who are competent to undertake both piped natural gas and liquefied petroleum gas (LPG) work in Great Britain, Northern Ireland, the Isle of Man and Guernsey. Under the Gas Safety (Installation and Use) Regulations 1998 for a gas engineering business to legally undertake gas work that is within the scope of the Regulations they must be on the Gas Safe Register.
Gas Safe registered engineers carry an identity card which consumers are encouraged to ask an engineer for before they have gas work carried out in their home. The front of the card has a photograph, a registration number and an expiry date and the reverse shows the different categories of work that the engineer is qualified to undertake, e.g. cookers, boilers, gas fires.
New businesses and engineers with no previous history or those returning to the industry who have a history of complaints or a record of unsafe gas work will be subject to a time-limited probationary period. During that period they will be required to report all gas work they carry out so it can be inspected by a Gas Safe Register Inspector.
The Gas Safe Register has a team of inspectors who monitor that gas work is being undertaken competently and safely. They deal with complaints and undertake risk-based proactive inspections and work closely with regulators such as HSE and Local Authorities.
Gas engineers and consumers can contact the Gas Safe Register in any of these ways:
- Gas Safe Register
- Phone – Consumers: 0800 408 5500; Engineers: 0800 408 5577
- Email – firstname.lastname@example.org
If you wish to complain about the safety of a gas installation, the work of an engineer or about the service provided by the Gas Safe Register you should contact the Consumer Complaints section of the Gas Safe Register.
The Gas Safe Register operates under an agreement with HSE and was launched on 1 April 2009. The previous scheme, CORGI Gas Registration, had been in place for more than 17 years and during that time the number of domestic gas related fatalities had fallen significantly. However, a 2006 review of domestic gas safety involving industry stakeholders, including gas engineers and their representatives and consumer groups, identified no room for complacency and a strong case for change.
This was seen as a great opportunity to build on the successes of the previous scheme and at the same time introduce innovation to further develop existing arrangements and add value to gas consumer safety. A cross HSE project team supported by expert external legal and procurement advice and overseen by a Project Board ran a procurement exercise to select a provider to run the new scheme and on 8 September 2008, HSE awarded a 10 year contract to the Capita Group Plc to provide a new registration scheme for gas engineers – Gas Safe Register.
Gas Safe Register gave a commitment to delivering improvements to gas safety and add value for consumers and gas engineers. For consumers, a commitment to improving gas safety through raising of awareness of domestic gas safety risks and improving public assurance on the competence of registered gas engineers and the safety of gas work. For engineers, a registration scheme that focuses exclusively on gas safety and promotes the competence of registered engineers and an agreement to reduce fees and costs in real terms during the period of the contract.
The performance of the Gas Safe Register is measured against a series of Key Performance Indicators (KPI’s) that monitor the key aspects of delivery of the scheme, such as consumer awareness of gas safety risks, consumer and engineer satisfaction with the service provided by the register and the targeting of the scheme’s efforts in the areas where it will have the greatest effect. The KPI’s are monitored on an ongoing basis, with annual targets, and there are financial and contractual implications if the Gas Safe Register fails to meet the targets set.
NIC EIC Approved Contractor
Safety and competence
Contractors registered by NICEIC are assessed on a regular basis to ensure that they are competent and capable of meeting the relevant technical and safety standards, codes of practice and rules of the Schemes they are registered to.
Compliance with building regulations
Contractors registered to NICEIC Building Regulations Schemes in England and Wales are authorised to self-certify their work to the Local Building Control Body. This saves you both time and money when undertaking work that requires notification under the Building Regulations.
Complaints Procedure and Platinum Promise
We expect all NICEIC registered contractors to provide a quality service to their customers. We stand behind the quality of NICEIC registered contractors and we believe that as a consumer you should have peace of mind.
We know how important it is for your to feel confident that, the work undertaken by a NICEIC registered installer meets the required building regulations or installtion standards. If you believe that there are any issues please raise your concerns in the first instance with the registered installer who carried out the work, we are sure they will want to do everything possible to resolve them.
If you are unable to resolve the issues directly then please contact us and we will explain how we can help you
Our Platinum Promise
In the unlikely event that a contractor is no longer registered or has ceased trading the Platinum Promise is our insurance backed guarantee, which enables us to rectify non-compliant work, at no extra cost to the consumer.
Please click here for further information
To find your local NICEIC registered contractor use our Find a Contractor search facility.
Trading Standards Approved
In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services took the ground-breaking step of putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
Buy With Confidence is the largest scheme of its kind nationally and continues to expand its geographical coverage. A number of Trading Standards Services have joined recently and you can check whether your local area is participating by checking our list of participating local authorities.
Buy With Confidence is run through the cooperation of a number of Trading Standards Services. We consider that Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits to consumers and businesses. Accordingly, the Buy With Confidence scheme is administered by local authority Trading Standards Services directly, and is not outsourced.
In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Criminal records basic disclosure may also be required in some circumstances.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.
All prospective members are thoroughly vetted by Trading Standards staff before being invited to join the scheme. The performance of members of the scheme is continuously monitored via the Citizen’s Advice Consumer Service and through customer feedback submitted directly to us. In the unlikely event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.
City & Guilds Accredited
Through our brand, City & Guilds, we provide professional and technical skills education and corporate learning development training programmes.
Together, they support more confident and work-ready school leavers, more capable and inspiring managers, more productive workforce, and, ultimately, growing economies.
Our products and services
We’ve been shaping skilled workforces since 1878. Our history provides a wealth of experience in developing quality products and services to help people and businesses develop the skills they needs to succeed.
We set the standard for professional and technical skills across the world.
Our qualifications are for people at every stage of their careers. They are designed to help people and organisations acquire the skills they need to succeed – from those looking to enter work for the first time, such as through an apprenticeship, to senior managers who want to progress into their next leadership role.
City & Guilds and ILM qualifications are delivered through over 10,000 approved centres across the world, made up of education and training providers, as well as employers.
We offer full guidance and support to education providers and employers in delivering, assessing and verifying their training programmes.
Our quality consultants review and assess existing learning programmes delivered by employers and training providers, to determine if they meet required quality and industry standards. Programmes that meet our standards receive accreditation.
The Group offers accreditation service through City & Guilds. A similar recognition service for in-house management training is offered through ILM.
City & Guilds Accreditation and ILM Recognition are seen as leading international benchmarks for quality in-house training.